Privacy is essential to the exercise of free speech, free thought, and free association. In the Montana State University Library the right to privacy is the right to open inquiry without having the subject of one's interest examined or scrutinized by others. Confidentiality exists when a library is in possession of personally identifiable information about users and keeps that information private on their behalf.
The courts have upheld the right to privacy based on the Bill of Rights of the U.S. Constitution. The State of Montana provides guarantees of privacy through the Montana Library Records Confidentiality Act (MCA 22-1-1101). Numerous decisions in case law have defined and extended rights to privacy. MSU Library's privacy and confidentiality policies are in compliance with applicable federal, state, and local laws.
User rights--as well as the MSU Library's responsibilities outlined here--are based in part on what are known in the United States as the five "Fair Information Practice Principles." These five principles outline the rights of Notice, Choice, Access, Security, and Enforcement.
Our commitment to your privacy and confidentiality has deep roots not only in law but also in the ethics and practices of librarianship. In accordance with the American Library Association's Code of Ethics: "We protect each library user's right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired, or transmitted."
II. Montana State University Library's Commitment to Our Users Rights of Privacy and Confidentiality
1. Notice & Openness
We affirm that MSU Library's users have the right of "notice"-to be informed about the policies governing the amount and retention of personally identifiable information, and about why that information is necessary for the provision of library services.
We post publicly and acknowledge openly the privacy and information-gathering policies of MSU Library. Whenever policies change, notice of those changes is disseminated to our users.
In all cases we avoid creating unnecessary records, we avoid retaining records not needed for the fulfillment of the mission of the Library, and we do not engage in practices that might place information on public view.
Information we may gather and retain about current and valid library users includes the following:
- User Registration Information
- MSU Student/Employee ID numbers
- Circulation Information
- Inter-Library Loan Request Information
- Electronic Access Information
- Information Required to Provide Library Services
2. Choice & Consent
This policy explains MSU Library's information practices and the choices you can make about the way the Library collects and uses your information. We will not collect or retain your private and personally identifiable information without your consent. Further, if you consent to give us your personally identifiable information, we will keep it confidential and will not sell, license, or disclose personal information to any third party without your consent, unless we are compelled to do so under the law or to comply with a court order.
If you wish to receive borrowing privileges, we must obtain certain information about you in order to provide you with a library account, which includes your name, home address, telephone number, E-mail address, and (if you are affiliated with Montana State University) your GID/CatCard number. When visiting the Library's Web site and using our electronic services, you may choose to provide your name, E-mail address, MSU Banner/GID/CatCard number, phone number, or home address to access certain services or resources.
If you are affiliated with Montana State University, the Library automatically receives personally identifiable information to create and update your library account from the Registrar's Office (for students) or Human Resources (for employees).
If you are a citizen of the State of Montana who requests borrowing privileges at the Library, you have the option of providing us with an E-mail address for the purpose of notifying you about your library account. You may request that we remove your E-mail address from your record at any time.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to prohibit such unrelated uses, unless we are compelled to do so under the law or to comply with a court order.
3. Access by Users
Individuals who use library services that require the function and process of personally identifiable information are entitled to view and/or update their information. You may either view or update your personal information online or in person. In both instances, you may be asked to provide some sort of verification such as a password or identification card to ensure verification of identity. If you are affiliated with Montana State University you update your information through your MSU MyInfo account. The purpose of accessing and updating your personally identifiable information is to ensure that library operations can function properly. Such functions may include notification of overdue items, recalls, reminders, etc. The Library will explain the process of accessing or updating your information so that all personally identifiable information is accurate and up to date.
4. Data Integrity & Security
Data Integrity: The data we collect and maintain at the Library must be accurate and secure. We take reasonable steps to assure data integrity, including: using only reputable sources of data; providing our users access to their own personally identifiable data; updating data whenever possible; utilizing middleware authentication systems that authorize use without requiring personally identifiable information; destroying untimely data or converting it to an anonymous form.
Data Retention: We protect personally identifiable information from unauthorized disclosure once it is no longer needed to manage library services. We will purge or shred personally identifiable information on library resource use, material circulation history, inter-library loan requests, and security/surveillance tapes and logs.
Tracking Users: We remove links between patron records and materials borrowed when items are returned and we delete records as soon as the original purpose for data collection has been satisfied. We permit in-house access to information in all formats without creating a data trail. MSU Library has invested in appropriate technology to protect the security of any personally identifiable information while it is in the Library's custody, and we ensure that aggregate, summary data is stripped of personally identifiable information. We do not ask library visitors or Web site users to identify themselves or reveal any personal information unless they are borrowing materials, requesting special services, registering for programs or classes, or making remote use from outside the library of those portions of the Library's Web site restricted to registered borrowers under license agreements or other special arrangements. We discourage users from choosing passwords that could reveal their identity, including social security numbers. We regularly remove cookies, Web history, cached files, or other computer and Internet use records and other software code that is placed on our computers or networks.
Security Measures: Our security measures involve both managerial and technical policies and procedures to protect against loss and the unauthorized access, destruction, use, or disclosure of the data. Our managerial measures include internal organizational procedures that limit access to data and ensure that those individuals with access do not utilize the data for unauthorized purposes. Our technical security measures to prevent unauthorized access include encryption in the transmission and storage of data; limits on access through use of passwords; and storage of data on secure servers or computers that are inaccessible from a modem or network connection.
Staff access to personal data: We permit only authorized Library staff with assigned confidential passwords to access personal data stored in the Library's computer system for the purpose of performing library work. We will not disclose any personal data we collect from you to any other party except where required by law or to fulfill an individual user's service request. The Library does not sell or lease users' personal information to companies, universities, or individuals.
5. Enforcement & Redress
Only the Dean of Library and the Associate Dean of Library are authorized to receive or comply with requests from law enforcement officers; MSU Library confers with MSU legal counsel before determining the proper response. MSU Library will not make library records available to any agency of state, federal, or local government unless a subpoena, warrant, court order or other investigatory document is issued by a court of competent jurisdiction that shows good cause and is in proper form. The Library has trained all library staff and volunteers to refer any law enforcement inquiries to library administrators.