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If you've tried everything, and you're    still not able to resolve your access issue, please contact the library. When possible, please try to provide us with as much of the following information as you can to help us troubleshoot the issue: 

 

 

Photo by Miles Burke on Unsplash

Reporting an Error:

  • What is your current affiliation with MSU?
  • Are you trying to access the resource from on or off campus? 
  • What browser (Chrome, Firefox, etc.) and type of device (PC, laptop, iPad, etc.) are you using?
  • How are you trying to access the resource (CatSearch, Google, directly from resource website, etc.)?
  • Were you asked to sign in at any point with your NetID and password?                             
  • Please provide the name and URL of the specific resource you're trying to access.                   
  • What specific error messages or error screens do you see?
  • Screenshots are always helpful to include in your error report.